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Return Policy -- 100% Satisfaction Guarantee |
| X-treme Geek ® is pleased to offer a no risk, no hassle guarantee on every item we sell. Order any item, and if you are not 100% satisfied with it in any way, you can return it within 90 days, no questions asked. We'll gladly replace the item, refund your money*, or apply the price of the product toward any other item in our catalog -- it's your choice! |
| *Shipping & handling charges excluded. Offer does not apply to Clearance Center, special clearance, or closeout items. |
| For assistance, please contact our customer service department at:1-800-480-4335 Monday-Friday, 8 am - 6 pm Eastern Time. |
Backordered Products |
| Approximate ship dates for backordered items may be obtained by calling our customer service department at: 1-800-480-4335 Monday-Friday, 8 am - 6 pm Eastern Time. Or by Emailing: customercare@x-tremegeek.com. Shipping charges for backordered items are calculated as if all ordered items were shipped at one time (international shipping addresses excluded). |
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Order Status and Tracking |
| You track the status of your order within the X-treme Geek ® order and shipping departments in real time, and check the shipping status of your order in route via our direct connection to the FedEx and UPS tracking systems! Simply click the
Order Status
tab at the top of any page then follow the simple step-by-step directions.
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Order Modification or Cancellation |
| Orders placed online may be modified by calling our customer service department at: 1-800-480-4335 Monday-Friday, 8 am - 6 pm Eastern Time. Or by Emailing: customercare@x-tremegeek.com. |
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Site Support or Suggestions |
| Our contacts page provides email links for your questions, comments, and suggestions. |
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"Signing in" Problems |
| For security reasons, we've hidden your password whenever you attempt to sign in to an existing X-treme Geek website account. Users that have numbers in their password should take special care. You can safely enter any number from the keyboard top row. If you choose to use the right side number pad, make certain that the keyboard "Num Lock" is turned on. Failure to do this will result in you unable to complete the sign in. |
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Retrieving Your Password |
Click here for a downloadable PDF on this subject. |
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| To retrieve your account information and/or password please follow the steps below. |
| 1. Click on the "My Account" link at the top of the x-tremegeek.com webpage. |
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| 2. Click on the "Forgot Password?" link |
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| 3. Enter the email address that you used to register on the site originally and click the "Continue" button. Your password will then be emailed to you. |
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Updating Your Password |
Click here for a downloadable PDF on this subject. |
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| To update your account information and/or password please follow the steps below. |
| 1. Click on the "My Account" link at the top of the x-tremegeek.com webpage. |
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| 2. Enter the email and password you originally registered with on the site and click the "Sign In" button. |
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| 3. You can now edit your Billing Address (1), Shipping Address (2), add a new Shipping Address (3), and define your Product Viewing Options (4). Then click "Update". |
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| 4. You can also update your password by clicking on the edit button next to "Billing Address". |
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| 5. You will be asked to enter your old password as well as your new password with a confirmation. |
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"Slow Website" FAQ |
| We have taken extraordinary measures to insure that our e-commerce website is FAST. Some people commend us on our blazingly fast site, while some say the site is not fast enough. However, every image on our site has been optimized, we practice efficient coding practices, and our server is designed to efficiently handle over 100,000 commerce transactions at one time... If you are experiencing speed problems,Click Here to discover a few of the possible causes of a "slow website", plus a few solutions. |
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